SEA Retreat Overview

Formerly known as the Front Office/Revenue Cycle/Outreach & Advocacy Network Retreat, the SEA Retreat brought together the vital support staff who deliver some of the most critical functions within health centers for a weekend of continuous learning. Core elements of the event focused on customer care and relations, engagement techniques, and health center advocacy – all essential to sustaining and advancing the value of community health centers.

This year’s retreat was held at the Sonesta Hilton Head Resort, located at 130 Shipyard Drive. Themed “Ignite Your Impact: Empowering Your Health Center’s Transition into a New Era,” the retreat featured 2 ½ days of dynamic sessions designed to inspire passion, spark innovation, and equip attendees to lead positive change within their organizations. A pre-conference session took place on Thursday, March 7th, from 9:00 am to 4:00 pm, offering Revenue Cycle Managers the opportunity to obtain certification in rural and community health.

Who Should Attend

Support staff i.e., managers, front office, agricultural workers, advocacy, outreach, billing, and collections

Learning Tracks

  • Revenue Cycle
  • Revenue Cycle Management 
  • Front Desk     
  • Outreach / Agricultural Worker Health

View a copy of the 2025 SEA Retreat Registration Booklet

Guidelines & Policies

Pet Accommodation Policy

Code of Conduct Policy 

General Questions 

For general questions about the SEA Retreat please contact Christopher Lee, Manager of Member Services at 803-788-2778 or information@scphca.org.

What is SEA an acronym for?

S – Service

The S represents smile, speak, and service. These are the keys to quality customer service – the first aspects the patients notice whether in person or via phone.

E – Engage

We engage our patients and extend services to uninsured and underinsured populations. This is where our billing teams lend a helping hand.

A – Advocate

Our outreach staff and advocates help our patients beyond traditional medical needs. These staff members are in their communities to secure the needs.